How can we help you?

FIRME helps small business owners know what to do first to attract more customers. You take a free diagnostic, then move forward with the tools in your plan.firme.ca space: your plan, your calendar, your contacts, your reviews, your competitors and your website.

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You describe your business, confirm your real nearby competitors, and FIRME analyses your online presence (Google listing, website, reviews). In about 10 minutes, you get your number one priority and your first actions. Start my diagnostic.

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The diagnostic is free and needs no credit card. The FIRME space costs £39 per month, cancel any time. The diagnostic itself always stays free.

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Type the exact name and address of your business, or paste your website link. At the competitors step, remove the ones that don’t match and add your own. You can add more later in the Competitors page of your space.

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Yes. Sign in to plan.firme.ca and open “My diagnostic”. Redo it when your situation changes, for example after a move or a new service.

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Go to plan.firme.ca or click “My account” at the top of the site. Enter your email: you receive a 6-digit code. There is no password to remember.

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1. Wait 1 to 2 minutes: the email can take a moment.
2. Check your spam folder, and the Promotions tab if you use Gmail.
3. Check that your email address is spelled correctly.
4. If you asked for several codes, use the most recent one: older codes no longer work.

Still nothing? Write to us and choose “Sign-in or email code”.

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Two steps unlock everything: confirm your email with the code, then finish your diagnostic. You can do the diagnostic right inside your space.

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In your space, open “Team” and enter the person’s email. Each person signs in with their own email, with the role you choose. You can remove access at any time.

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To protect your account, we make this change with you. Write to us, from your old email if possible, with the new one.

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Your action plan, a task calendar, your contacts (a simple CRM), your online reviews, your competitors on a map, your website, AI copywriting, practical guides and weekly results tracking.

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Open “Contacts”, then “Import”. You can import a file from LinkedIn, Google, iPhone, Android or Outlook, an Excel file, or paste a list. FIRME finds duplicates and merges them.

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Yes. Everything works in your phone’s browser. You can also add FIRME to your home screen to open it like an app.

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Go to Redo my website and enter your current website address, or your business name. FIRME prepares a new version with your contact details and photos. Confirm your email to keep it.

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In your space, open “My site”. You edit the text and photos right on the screen, then publish.

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FIRME uses public Google Maps data around your address: ratings, number of reviews, distance and category. You stay in control: mark your main competitors, hide the ones that aren’t, or add your own.

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No. FIRME suggests replies that you can adapt. You publish them yourself, on Google or on the site concerned.

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No. Your information is only used to provide the service. It is never sold. Details in our privacy policy.

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To produce your diagnostic and your texts, some information you enter is sent to AI service providers, only to do that work. The figures shown come from real sources: Google, your website and public statistics.

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Write to us and choose “My data or delete my account”, from your account’s email. We confirm your identity, then process the request.

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Payments are processed by Stripe. FIRME never receives or stores your card number.

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